Exceptional customer service is important for all customers. But it is especially important for customers who may require specific services or facilities to enjoy your services.

Top tips to improve your customer service

• Staff training

  Train your staff to help them become confident in providing great service to all customers.  

  Staff awareness

  Ensure that your staff are aware of your business’ inclusive/accessible practices, policies, and facilities, and can confidently answer questions about them.  

• Understand your customer

  Take the time to understand your customer’s needs but don’t make assumptions about the type of adjustments required. Instead ask "can I help?" or "how can I help?". Not all customers will want or require help. 

• Think about all your customers

  Ensure that emergency evacuation plans are considerate of all customers and be ready to explain these procedures when required.  

• Get feedback

  Request feedback to find out what your customers think and use this to improve your offering.